Volunteerinfo
Welcome to Flow Festival’s volunteer page!
Flow Festival wouldn’t be possible without our great team of volunteers. Volunteers do their shifts in different area production teams before, during or after the festival. There are tasks, for example, in cleaning and recycling, area setup, area visualization, catering, security, wristband exchange and other customer service tasks. You’ll find short team and task descriptions below. Please read them carefully before filling out the application to know what kind of team you’re applying to. If you get picked to volunteer at Flow Festival, you will receive more information during the summer. We will start filling volunteer shifts once the application period begins, so the sooner you apply, the better chances you have of joining our team of volunteers this year.
Volunteers at Flow Festival aren’t paid wages or comparable monetary compensation. A volunteer does three (3) shifts if all shifts are before or after the festival weekend and two (2) shifts if one or two shifts are during the festival weekend. Morning shifts are between 6 am and 6 pm, evening shifts are between 1 pm and 10 pm, and night shifts are between 4 pm and 3 am. The average length of a shift is 7 hours. As a volunteer, you get your personal volunteer wristband, which grants you access to the festival area during Flow Festival 9.–11.8.2024. You also get a warm meal on the days of your volunteer shifts and an invite to the festival’s after party in August 2024.
Because many volunteer tasks are done outside, please remember to dress according to the weather conditions. Protect yourself from sunlight during sunny days, and wear waterproof clothes and shoes during rainy days. It’s also advisable for volunteers to bring their own water bottles to their shifts since Flow Festival tries to reduce the usage of single-use plastics.
Flow Festival is committed to advancing justice, equity and equality. Everyone is welcomed to the festival as they are, and we tolerate no form of discrimination. As volunteers are an important part of the Flow Festival community, we expect them to adhere to these values. We also hope those chosen as volunteers commit to the shifts given to them.
The application form closes on July 1st at 5 pm.
The festival’s age restriction also applies to volunteers, so you need to be 18 years or older to apply.
If you have any questions about volunteering, please contact the volunteer team at volunteer@flowfestival.com
Task descriptions:
1. AREA SETUP
2. AREA VISUALIZATION
3. CLEANING AND RECYCLING
4. STAFF CATERING AND ARTIST CATERING
5. ACCREDITATION: GUEST, STAFF, VOLUNTEERS
6. SECURITY (FINNISH SOCIAL SECURITY NUMBER REQUIRED FOR A VALID SECURITY STEWARD’S LICENSE)
7. WRISTBAND EXCHANGE (REQUIRES ABILITY TO READ FINNISH)
8. CUSTOMER SERVICE TASKS DURING THE FESTIVAL (REQUIRES ABILITY TO READ FINNISH)
1. Area setup
Area setup tasks include building and carrying fences, attaching banners to fences, furnishing the festival area, cleaning and installing carpets etc. Tasks are mainly done outside and vary depending on the day but be prepared for dirty tasks and tasks that require physical strength.
2. Area visualization and area landscaping
Area visualization includes landscaping, furnishing and decorating the festival area. Tasks are mainly done outside and consist of furnishing different areas, setting up and maintaining grass areas, gardening and many more. Tasks vary depending on the day but be prepared for dirty tasks and tasks that require physical strength.
3. Cleaning and recycling
In cleaning and recycling, you get to do versatile tasks to keep the festival area pleasant and enjoyable for everyone. In this team you stay on the move, get to explore the whole festival area and get to feel the Flow Festival atmosphere during your shift! Especially during the festival weekend, you get to be at the center of Flow Festival and enjoy great music while doing your tasks! The tasks vary depending on whether your shifts are before, during or after the festival. The most common tasks are cleaning up the area, wiping down tables, vacuuming the carpeted areas and filling up soap dispensers.
The biggest need for volunteers in cleaning and recycling is during the festival weekend 9.–11.8.
The volunteers don’t clean customer toilets during the festival.
4. Staff catering + artist catering
The cheerful staff catering team plays a very important part in keeping up the good spirits of all workers and volunteers on their breaks. During lunch and dinner, the staff catering team welcomes the diners and takes care of the cleanliness of the staff catering area. Staff catering serves snacks, sandwiches, drinks and coffee, and taking care of these is part of the tasks.
In artist catering, volunteers help the backstage staff keep the backstage area clean, carry boxes and other stuff, stock the storage spaces, and do inventory. Tasks may also include helping the catering staff make coffee and serve drinks.
In both teams, experience in customer service restaurant work and a valid hygiene pass are a plus.
5. Guest / staff / volunteer accreditation
Accreditation is the reception of Flow Festival. Volunteers in accreditation are the first contact to our staff, guests and volunteers.
In staff and volunteer accreditation, with the help of our team leaders, you ensure that everyone who either works or volunteers at Flow Festival has the right admittance passes, wristbands, food tickets, etc.
In guest accreditation, you welcome Flow Festival’s guests, such as media and invited guests.
Experience in customer service and accreditation are a big bonus.
6. Security FINNISH SOCIAL SECURITY NUMBER IS REQUIRED FOR A VALID SECURITY STEWARD’S LICENSE
Volunteers in security mostly guide and advise festival goers and check admittance passes at staff area entrances. Volunteers also help to keep an eye on the festival area and communicate any abnormalities to Securitas. Securitas is in charge of Flow Festival’s security, and its staff will also work as security volunteers’ team leaders during their shifts. Securitas will also brief our volunteers about their tasks before their shifts.
Security volunteers do not have to perform demanding tasks or solve demanding customer situations. The staff of Securitas will always take care of these.
Volunteers do not need previous experience in security or a security steward license. Securitas will provide every volunteer with a permanent security steward license for their shifts.
All shifts in security are during the festival weekend 9.–11.8.
7. Wristband exchange REQUIRES ABILITY TO READ FINNISH
At wristband exchange, a customer’s ticket is exchanged for the correct type of wristband. This task requires the ability to act with precision and at a fast pace. Experience in customer service is a bonus. Ticketmaster organizes a brief for volunteers in wristband exchange about the ticket readers and ticket types. You must be able to read Finnish.
The shifts in wristband exchange are mainly during the festival weekend 9.–11.8.
8. Customer service tasks during the festival weekend REQUIRES ABILITY TO READ FINNISH
During the festival weekend, our info team helps festival goers at Flow Festival’s info desk by answering questions, guiding lines at the entrance, and walking around the festival area, helping festival goers if they have questions.
At Flow Shop, festival visitors can buy various kinds of merchandise. As a volunteer, your tasks include customer service, selling the products, and keeping the shop organized.
Experience in customer service and the ability to read Finnish benefits in these tasks.
All customer service shifts are during the festival weekend 9.–11.8.